Online Support

Automated Online Support For Non Asure ID Protect Subscribers

Thank you for choosing to use our automated online case management system. Please complete the form below and a member of our highly trained Customer Support Team will respond to your question.

Please note that response times are not guaranteed with this free service.

If necessary, HID Identity may request the purchase of an Asure ID Protect plan (annual maintenance plan) or the authorization of a per incident charge to properly resolve the submitted case

Contact Name:
Email:
Phone:
Company:
Customer Type:
Asure ID Product:
Type:
Reason:
Subject:
Priority:
Description:

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	Asure ID Protect

	Protect your investment in Asure ID.


	Tips for Submitting Cases

	When submitting an online case, please make sure that you have provided enough information for us to be able to answer your case as fast as possible. We've provided a few suggestions and reminders below • Tell us what are you trying to do, what you expect to happen, and what is happening instead. • Tell us what the steps are to re-create your problem.