Phone Support

Our Customer Support Specialists are here to address any questions or feedback you may have, including:

• Feature requests
• Usability problems
• General questions

Our attentive and knowledgeable Customer Support Team is available to answer your questions and solve your conundrums between 8:30 am and 5:30 pm, Eastern Time, Monday to Friday.

To contact us by phone, please call: 1 (819) 777-6687. Phone support is only available to Asure ID Protect plan holders or on a per incident charge basis. When calling our Customer Support Team, please ensure you have your Asure ID Protect plan number.

Customers calling into HID Identity's Customer Support Team who are not covered by one of HID Identity's annual maintenance plans will be charged a support fee of $100.00 per case.

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